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Refund Policy

How we handle donation refund requests.

UMMA Foundation processes donations to fund live programs and campaigns. Because the money goes out to the field quickly, refunds are handled case by case.

Eligible Requests

We may issue a refund when:

  • A payment was made in error (duplicate charge, wrong amount)
  • A technical failure prevented your donation from being recorded correctly
  • Required by applicable law or payment network rules

How to Request a Refund

Email hello@ummafoundation.org within 30 days of your donation. Include the transaction date, amount, and campaign name. We respond within 5 business days.

Processing

Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer, typically 5–10 business days after approval.